Job Description

BASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.

POSITION RESPONSIBILITIES:

• Secure air using airline block space or free sell, while adhering to cost guidelines.
• Process airline schedule changes, booking and ticketing.
• Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations and ticketing.
• Provide support and coordination for air reservations to internal departments and customers.
• Process quality control checks prior to sailings from 50-180 days out to ensure flights are booked according to sailing requirements.
• Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc.
• Assist with air deviation requests including requests for specific airlines, flights and dates.
• Perform other job related functions as assigned.

KNOWLEDGE AND EXPERIENCE:

EDUCATION: High school diploma or equivalent. Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.

EXPERIENCE: One year experience with a cruise line/tour operation and/or airline reservations experience. Familiar with airline policy and procedures, and contract pricing, preferred.

KNOWLEDGE & SKILLS: Excellent customer relations skills. Proficient in the English language. Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments. Exceptional organizational skills to maintain records of customer files. Must be able to work under pressure. Superior interpersonal skills to work effectively with others. Must be PC literate with working knowledge of Microsoft Office suite. Proficient in Sabre program with two years experience preferred for team members working with the NCL brand. Proficient in Amadeus program with two years experience preferred for team members working with the OCI/RSSC brands. Flexibility regarding peak-time work requirements.

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