Job Description

FlexStaff is hiring for our client and seeking Associate Financial Services Representatives. In this role, you will be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

Position Responsibilities:

Perform all functions within a hybrid tele-servicing customer service center, addressing a high volume of financial health related (billing, insurance, etc.) customer inquiries. Understand complex intricacies of healthcare billing and possess the ability to communicate details effectively and efficiently. Drive financial related conversations, with the ability to translate complex internal information to customer-friendly & easy-to-understand terminology leading to the resolution of accounts and collection of payments.

• Goal assignment start date: 4/20 or 5/4
• Pay Rate: $25/hour
• Anticipated length of assignment: 3 months to start with the potential for an extension
• Location: Melville NY
• Hybrid: On site Tues/Wed ; Remote Mon, Thurs, Fri
• Schedule: Monday – Friday 9a-5p (for the first 8-10 weeks for training purposes), the normal hours will then be 10a-6p post training

General Role Description:

• Assists in the verification of insurance benefits for services prior to admission
• Obtains timely pre-authorization for all outpatient and inpatient services
• Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
• Helps in coordinating inpatient billing
• Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations
• Assists in patient billing and maintaining pertinent records as required for maintenance of certification
• Helps in coordinating with nursing staff in planning and organizing program activities
• Majority of contact is internal and/or customer service oriented
• Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on-going matters
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise
• Prioritizes basic tasks; priorities typically guided by standard practices or by others
• Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Qualifications:

• High School Diploma or equivalent required
• Associate’s Degree or equivalent combination of education and related experience preferred
• 0-1 years relevant experience preferred.

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