C++ Developer Job at Excelon Solutions, Austin, TX

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  • Excelon Solutions
  • Austin, TX

Job Description

Job Description: Developer Support Specialist – Development Quality

About the Role

The Developer Support track within the Development Quality workflow plays a critical role in providing deep technical support to third-party developers integrating with Reality Labs platforms. In this role, you will work closely with both internal engineering teams and external developer communities to ensure the efficient resolution of complex technical issues.

The overarching Development Quality workflow combines manual and AI-augmented processes to provide a comprehensive analysis of internally reported issues. Your primary goal will be to transform raw bug reports and developer feedback into actionable, engineering-ready tasks. By identifying, analyzing, prioritizing, and communicating these issues effectively, you will enable continuous improvement across Meta's product portfolio and ensure a seamless experience for our developer ecosystem.

  • Developer Support & Troubleshooting: Investigate, reproduce, and resolve integration issues for third-party developers using internal test devices, simulators, and development environments.
  • Technical Analysis & Debugging: Debug hardware API issues, analyze technical failures, and identify compilation blockers through rigorous code analysis and specialized debugging tools.
  • Root Cause Analysis (RCA): Review build logs, crash logs, and runtime outputs to isolate failures and determine the underlying causes of recurring issues.
  • Issue Triage & Routing: Prioritize bugs using established severity frameworks, trace regressions using log signals, and accurately assign issues to the appropriate Engineering owners.
  • Documentation & Guidance: Generate comprehensive technical documentation, playbooks, and troubleshooting guidance to ensure all escalated tasks are engineeringready for the developer community.
  • Cross-Functional Collaboration & Optimization: Partner with Product Operations Managers and Engineers to escalate complex cases, flag systemic patterns, and provide recommendations for process optimization while maintaining expertise in AR/VR platforms and SDKs.

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