Chat Customer Support Representative - AT&T Job at OneTouch Direct, Tampa, FL

MDJRa1h0eVZDdWR2SVBNL0hxZVZ2ay9wRlE9PQ==
  • OneTouch Direct
  • Tampa, FL

Job Description

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

Your Role Will Include:

  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements

  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits

  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours : 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunitie s: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace : Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits : Health Care Plan (Medical, Dental & Vision)
  • Growth : Opportunity for professional advancement as we grow!
  • Culture : Diverse & Inclusive welcoming culture with Employee Resource Groups

Job Tags

Hourly pay, Weekly pay, Full time

Similar Jobs

Medix™

Dermatology Medical Assistant / LPN - 249877 Job at Medix™

 ...Title: Medical Assistant / LPN Dermatology Position Summary : Were seeking a compassionate, detail-oriented dermatology professional who is committed to delivering exceptional patient care. This role is well suited for both new graduates eager to build dermatologic... 

DYNE Hospitality Group

Tropical Smoothie Cafe - Team Member (TX147) Job at DYNE Hospitality Group

 ...and long-term career growth. Job Summary: At Tropical Smoothie Caf, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships... 

GDG Services

Service Plumber Job at GDG Services

 ...A service plumber diagnoses, repairs, and maintains plumbing systems in residential or commercial settings, focusing on customer service, troubleshooting, and repairing leaks, clogs, and fixtures. They typically work independently to fix pipes, drains, water heaters, and... 

VisitorsCoverage Inc.

Content & SEO Manager Job at VisitorsCoverage Inc.

 ...most successful InsurTech companies, certified as a Great Place to Work ! We are looking for a full-time Content & SEO Manager to join our Marketing team. As a Content & SEO Manager, youll be responsible for creating and managing high-quality, engaging content that... 

Pinnacle Services, Inc.

Case Manager Float - Hennepin County Job at Pinnacle Services, Inc.

Description: Case Manager Float - Hennepin County Looking for a career that is fast-paced and rewarding? Pinnacle Services is looking...  ...Perks: ~ Training Program - up to 8 weeks. ~ Health Insurance ~ Dental Insurance ~ Vision Insurance ~ Life Insurance...