Job Description

Looking for more than just a typical customer service role? This is an opportunity to be at the center of operations - owning the full order lifecycle while building strong relationships with customers and internal teams.

In this role, you’ll act as a key liaison, managing orders from purchase to delivery, solving challenges in real time, and ensuring a seamless customer experience. You’ll collaborate closely with sales, supply chain, and production teams, making a direct impact on both customer satisfaction and business success.

What You’ll Do:

• Manage customer orders from receipt through delivery
• Serve as the primary point of contact for assigned accounts
• Ensure order accuracy, pricing, and product specifications
• Communicate proactively around timelines, delays, and solutions
• Partner cross-functionally to balance customer needs and inventory
• Maintain detailed and accurate records for continuity

What We’re Looking For:

• 3+ years of customer service experience (manufacturing or similar environment a plus)
• Experience managing full order lifecycle
• Strong problem-solving and communication skills
• High attention to detail and organization
• Proficiency in Excel and ERP systems (Dynamics experience a plus)

Why Apply?

You’ll join a collaborative, team-oriented environment where your work is visible and valued. This role offers the chance to grow professionally, gain exposure to global operations, and make a meaningful impact every day - while enjoying strong benefits and work-life balance.

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