Customer Support Associate - Depositions Job at Filevine, Remote

MVdNblhkQ1JDT1Z2SVBVNUhhbVV1MExyRmc9PQ==
  • Filevine
  • Remote

Job Description

About the Role

The Customer Support Associate plays a vital role in ensuring Filevine’s day-to-day operations run smoothly, accurately, and efficiently. You’ll serve as a key contact for scheduling, account maintenance, voice-of-the-customer projects, and customer support. 

This is a cross-functional, hands-on, process-driven role with diverse tasks: you’ll move between systems, solve problems in real time, and ensure everything is in place to deliver an exceptional customer experience.

What You'll Own
  • Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience
  • Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.
  • Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.
  • SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.
Who You Are
  • 2+ years in customer or technical support in a fast-paced environment
  • Process-minded and detail-oriented, with strong organizational and time management skills
  • Empathetic communicator who thrives in both written and verbal customer interactions
  • Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
  • Legal, legal tech, and back-office operations experience is a plus
  • Zendesk, Quo, and Zoom experience is a plus

Job Tags

Remote job, Full time, Shift work

Similar Jobs

Edwards Vacuum

Pump Repair Technician Job at Edwards Vacuum

 ...Your role Join our team as a Pump Repair Technician, where you'll be responsible for disassembling, inspecting, repairing, and testing vacuum pumps to meet high-quality standards. This hands-on role ensures equipment is restored to peak performance and shipped with precision... 

PrismHR

Housekeeping Manager Job at PrismHR

Housekeeping Manager | Miami Beach, FL The Opportunity Are you a leadership professional who believes that luxury isn't just seenits felt? We are seeking a Housekeeping Manager to serve as the day-to-day operational leader of the housekeeping team at a flagship...

Aquila | On-Site Health & Fitness Management

Summer 2026 Internship Fitness Specialist Job at Aquila | On-Site Health & Fitness Management

 ...Aquila's Fitness Specialist Intern Summer 2026 will gain first- hand experience by assisting members in safe and effective exercise...  ...or fitness specialist Assist in memberships: monthly, internships: signing members up, sending out reminders of payment Help... 

Blackstone Consulting, Inc.

Physical Security Specialist Job at Blackstone Consulting, Inc.

 ...Systems Stays up to date and knowledgeable with current technology as well as internal processes and procedures. Conduct routine preventive maintenance (PM) on Security devices and address security system issues promptly. Troubleshoot and repair malfunctioning... 

KUIU

QA Lead Job at KUIU

 ...KUIU is obsessed with engineering the world's most innovative performance hunting gear. Our founder, Jason Hairston, had a vision for hunting...  ...all technology systems and digital experiences are thoroughly tested, reliable, and defect-free. Operating within a small, agile...