Job Description

Job Title: Financial Counselor

Location: San Diego, CA (On-site only)

Employment Type: Full-Time

Salary Range: $28 - $31

About Us

At Reproductive Partners San Diego , we are proud to support individuals and families on their fertility journey with compassion, innovation, and personalized care. As a recognized leader in reproductive health, we are seeking a dedicated Financial Counselor to join our on-site team and help patients navigate the financial aspects of treatment with clarity and confidence.

Position Summary

The Financial Counselor will guide patients through insurance coverage, billing procedures, and available financial assistance options. You will act as a key liaison between patients, healthcare providers, and insurance companies to ensure transparency and resolution in all financial matters related to fertility care.

Key Responsibilities

• Educate patients on insurance benefits, limitations, and expected out-of-pocket expenses
• Interpret and review medical bills, insurance claims, and financial documents for accuracy
• Coordinate with providers and insurers to resolve payment issues and disputes
• Assess eligibility for financial assistance and assist with applications
• Explain billing codes, insurance terminology, and payment obligations to patients
• Maintain comprehensive and accurate financial records for each patient
• Stay current with changes in healthcare insurance policies and billing procedures

Must-Have Qualifications

• Prior healthcare experience (clinic, hospital, or medical office)
• General knowledge of insurance plans and terminology
• Insurance claims and billing experience
• Strong customer service skills – both written and verbal
• Analytical and problem-solving skills with excellent attention to detail

Nice to Have

• Experience at a fertility or IVF clinic
• Bilingual (Spanish preferred)
• Proficiency in Microsoft Excel

Automatic Disqualification

• Applicants seeking remote-only or part-time roles will not be considered

Qualifications

• Bachelor’s degree in healthcare administration, Finance, Business, or equivalent experience
• Knowledge of medical billing systems, insurance procedures, and patient finance
• Ability to manage confidential information with professionalism and discretion
• Empathy, integrity, and a patient-first mindset

Why Join Us?

• Opportunity to make a meaningful impact in patients’ lives
• Collaborative and supportive clinical team
• Competitive compensation and growth potential
• Work with a nationally recognized fertility practice

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