Senior Business Systems Analyst Job at Confidential, Massachusetts

MVdJaVhkQ1JEK1JuSWZBekhhYVV2MHZ2RXc9PQ==
  • Confidential
  • Massachusetts

Job Description

Senior Business Systems Analyst

a0MP9000009tabx.18

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

Job Tags

Work at office

Similar Jobs

Total Quality Logistics

Account Representative - Uncapped Commission Job at Total Quality Logistics

 ...entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn... 

Equity Residential

Learning & Enablement Specialist Job at Equity Residential

 ...Friday is a remote work day. The Los Angeles office is located at 6100 Center Drive. Were looking for a Learning & Enablement Specialist who enjoys working directly with leaders to solve real business challenges. This role sits at the intersection of... 

Inland Kenworth U.S.

Diesel Mechanic Job at Inland Kenworth U.S.

 ...experience as Journey-level and Master technicians at our sales and service dealership in Tolleson, AZ. THE OPPORTUNITY Our Diesel Mechanics are the best in the industry and are responsible for repairing and maintaining diesel engine industrial trucks according to... 

Medical Marijuana Clinic

Chat Support Agent Job at Medical Marijuana Clinic

The Role: As a Chat Support Agent, you will be the first point of contact for customers seeking assistance through chat. Your primary responsibility will be to provide timely and effective support, ensuring customer satisfaction and resolving inquiries efficiently. ...

ColumbiaCare Services

Residential Care Associate II - 5615 Job at ColumbiaCare Services

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! What We Offer Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plansFlexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional...