Job Description

Mission Statement: Unlocking potential while protecting your most critical assets.

Core Values: Care Trust Help (C.T.H.)

Summary of Position

The Training & Development Senior Analyst is a detail-oriented, highly experienced, data-driven learning professional who serves as a subject-matter expert across learning operations, LMS administration, program evaluation, and learning analytics. This role partners closely with L&D leadership and business stakeholders to translate organizational needs into effective, scalable learning solutions.

The Senior Analyst owns the integrity of learning systems, data, and processes; provides insights that inform learning strategy and investment decisions; and ensures learning programs are executed with operational excellence and measurable impact.

Essential Duties and Responsibilities

Learning Strategy & Analysis

• Conduct training needs analyses and identify capability gaps
• Translate business needs and performance data into learning recommendations
• Provide data-driven insights to influence learning strategy and resource decisions

Program Implementation & Governance

• Plan and execute learning programs aligned to timelines and delivery methods
• Maintain content review cycles to ensure accuracy, compliance, and effectiveness
• Manage training records, learning calendars, and documentation standards
• Track department expenses and support budget transparency

LMS & Learning Systems

• Serve as primary LMS administrator and subject-matter expert
• Configure courses, curricula, certifications, user roles, and reporting
• Ensure system optimization, data integrity, and user experience improvements

Learning Analytics & Evaluation

• Design and manage evaluation strategies to measure effectiveness and impact
• Develop dashboards and reports to communicate outcomes and ROI
• Analyze survey feedback and engagement data to drive continuous improvement
• Identify trends, risks, and opportunities through learning data

Coordination & Vendor Support

• Coordinate training logistics across virtual and in-person formats
• Partner with vendors and internal stakeholders to support program delivery

Other duties as assigned.

Required Qualifications

• Bachelor’s degree in Training & Development, Human Resources, Business, Analytics, or a related field preferred (or equivalent experience)
• 5+ years of experience in training and development, LMS administration, training operations, or analytics
• Strong analytical skills with the ability to influence decisions through data
• Proven ability to manage multiple initiatives in a complex environment

Technical Skills

• LMS administration and reporting expertise
• Advanced Excel and data analysis skills
• Learning analytics and dashboard development
• Strategic thinking and problem-solving
• Stakeholder partnership and consultative communication
• Operational excellence and attention to detail

Niles Shared Services is a proud Equal Opportunity Employer and believes that a diverse workforce is critical to our success. We hire on the basis of experience and qualifications, and in consideration of job requirements therefore, we do not discriminate against applicants due to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, creed, marital status or parental status, height, weight, citizenship status, arrest record, disability, genetic information, military or veterans’ status or any other legally protected status by federal, state, or local law.

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