Job Description

Role: Unix Track Lead - Shell Scripting
Location: Toronto, ON
Contract

Mandatory Skills

Must look for 10+ years only

Linux / Shell Scripting / DB knowledge

It's nice to have below knowledge as well. so please include this too in JD.

• Experience with monitoring tools (Splunk, ELK, Dynatrace)
• Knowledge of ServiceNow
• Basic understanding of DevOps practices
• ITIL or incident management experience

Job Description:

We are looking for a highly skilled Production Support Engineer who can effectively manage production issues, participate in incident calls, and perform deep technical triage. The ideal candidate has strong hands on experience with production troubleshooting, database analysis, shell scripting, and a solid understanding of application environments. This role requires calm decision making during incidents and strong collaboration with development, QA, and infrastructure teams.

Key Responsibilities

• Act as a primary responder for production issues, ensuring quick triage and resolution
• Join incident / bridge calls, provide technical updates, and drive root cause analysis
• Monitor production systems and applications to proactively identify issues
• Perform log analysis, database checks, and system diagnostics during incidents
• Execute operational tasks using shell scripts (Linux/Unix)
• Analyze and resolve SQL/database-related issues (performance, data integrity, queries)
• Coordinate with development teams for bug fixes, hotfixes, and releases
• Understand and support multiple application environments (Prod, UAT, QA, DR)
• Maintain and update runbooks, SOPs, and incident documentation
• Participate in post incident reviews and recommend preventive measures
• Support on call rotation as required

Required Skills & Qualifications

• 5+ years of experience in Production/Application Support or similar role
• Strong experience handling production incidents and live issues
• Solid knowledge of Linux/Unix environments
• Strong shell scripting skills (Bash, KornShell, etc.)
• Hands on experience with relational database - Oracle.

• Ability to write complex SQL queries
• Understand indexing, performance tuning, locks, and transactions

• Understanding of application architecture and environments
• Experience analyzing logs, metrics, and error traces
• Strong troubleshooting and problem solving skills
• Ability to work under pressure and communicate clearly during incidents

Soft Skills

• Excellent verbal and written communication
• Strong ownership and accountability mindset
• Ability to collaborate across teams and time zones
• Comfortable working in high pressure production environments

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