This role will be a 2-month contract. The pay range is $18 - $22 per hour. Exact compensation may vary based on skills and experience.
Must-Haves:
Plusses:
Project Overview
This role supports an acquisition and full system integration into a client of Insight Global, occurring in May. During this phase, all customers will transition to the parent company's systems, products, and processes. This position plays a critical role in ensuring a smooth customer experience during that transition. The Customer Support Representative serves as a front-line contact for customers navigating changes related to the acquisition. This includes assisting with new debit cards, activation, online banking setup, login issues, and general account-related questions. This is a high-volume, computer-based call center role that requires strong attention to detail, dependability, and the ability to remain professional with frustrated or upset customers. Success in this role is driven by reliability, a positive attitude, and adherence to established procedures designed to protect both the customer and the bank.
Key Responsibilities
Work Environment & Expectations
Training
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