Job Description

SERVPRO Team Dixon – Restoration Operations Manager (ROM)

We're looking for a leader who thrives on bringing order to chaos.

At SERVPRO Team Dixon, we don’t just restore buildings - we restore trust. As a Top 100 SERVPRO franchise built on strong values and accountability, we’re looking for a Restoration Operations Manager (ROM) to elevate execution across our mitigation division.

This is a leadership-and-systems role responsible for raising standards, increasing accountability, and building a scalable operating rhythm.

If you are wired for ownership, disciplined execution, and developing people - you’ll thrive here.

What You’ll Be Doing

• Lead and develop Restoration Managers across the mitigation division.
• Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.
• Drive estimate accuracy, gross profit, and conversion performance.
• Build predictable after-hours systems - no heroics, just readiness.
• Run EOS leadership cadence (Level 10s, scorecards, accountability).
• Champion technology adoption (DASH, DryBook, Dialpad AI).
• Unlock operational capacity and free up the GM for strategic growth.

You’re a Great Fit If You Have

• 5+ years of restoration experience (water mitigation required).
• Proven leadership of mitigation or field teams.
• Strong IICRC knowledge (WRT required; additional certs a plus).
• Experience improving margin, accountability, and team performance.
• Comfort in a fast-paced, emergency-response environment.
• An ownership mindset - you own outcomes, not hours.
• This role typically runs 50+ hours per week and requires after-hours availability when needed.

Why Join SERVPRO Team Dixon

• Competitive salary + performance-based incentives.
• Professional development & paid certification opportunities.
• Health insurance, PTO, paid holidays, and 401(k).
• Strong, people-first culture with monthly team meetings and celebrations.
• Clear growth path within a respected and innovative SERVPRO franchise.

Schedule

• Full-time | Leadership role (typically 50+ hours/week)
• This is an ownership seat. We value results over clock-punching. Some evenings/weekends are part of the responsibility in an emergency services business.

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