Privacy Support Specialist Job at Mondo, San Francisco, CA

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  • Mondo
  • San Francisco, CA

Job Description

Job Title: Privacy Support Specialist
Location-Type: Remote Flex (PST or EST)
Start Date Is: ASAP
Duration: 6-month contract (potential to extend)
Compensation Range: Up to  $75/hr/ W2
Benefits:  Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description:
Support user privacy operations by managing high-volume support tickets, resolving data-related issues, and improving privacy workflows.

Day-to-Day Responsibilities:

  • Manage a high-volume privacy support inbox and resolve user tickets
  • Act as an SME for privacy-related requests (PII, DSARs, etc.)
  • Communicate clearly and empathetically with users across various personas
  • Troubleshoot and resolve privacy issues in collaboration with engineers and stakeholders
  • Prioritize and adapt quickly in a fast-paced, evolving environment
  • Identify trends and recommend process improvements to enhance efficiency and reduce ticket volume

Requirements:

Must-Haves:
  • 2 years of high-volume product or customer support experience
  • 6 months of privacy-specific or PII-focused support experience
  • Experience in Tier 2 or escalated support environments
  • Strong written communication skills with a focus on empathy and clarity
  • Ability to work independently and manage competing priorities
  • Experience handling Data Subject Requests (DSARs), GDPR, or CCPA-related workflows
  • Comfortable working weekends as part of a scheduled shift
Nice-to-Haves:
  • Experience with tools like Zendesk, OneTrust, or BigID
  • Background in SaaS, fintech, healthcare tech, or high-growth startups
  • Familiarity with privacy frameworks (GDPR, CCPA, HIPAA, PCI)
  • Experience building or improving support processes

Job Tags

Contract work, Immediate start, Remote work, Flexible hours, Shift work, Weekend work

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